FAQs
WHERE ARE YOU BASED?
We are an online only store based in the UK. We have an office in Chelmsford, Essex and if you wish to collect any items just shoot us an email and we can arrange that!
HOW SAFE IS IT TO BUY ONLINE?
Very. All our online payments are processed by PayPal, a 'household name' and world leader in the provision of this service. This is the latest secure server technology to ensure this information is protected to the highest standards.
HOW CAN I PAY?
You can pay online using any Credit Card or Debit Card through PayPal. Once you reach the final checkout stage and have clicked the ‘PAY WITH PAYPAL’ option you just select the ‘Checkout as guest’ Tab
DO YOU SHIP WORLDWIDE?
YES
HOW LONG DOES DELIVERY TAKE?
UK Next Day if ordered before 3PM (Royal Mail)
Europe 1-3 working days (Royal Mail)
USA 1-3 working days (Royal Mail)
Asia 2-4 working days (Royal Mail)
Please Note: We must be notified of non-arrival of your goods no later than 25 days from date of dispatch.
UK
Our standard shipping terms are below, however we do have the right to change them without prior notice.
Delivery is set at a standard rate of £9.99
Please note someone will need to be in to sign for the goods, if no one is home a ‘Sorry we missed you’ card will be left with instructions on how to pick up or have your goods redelivered.
Orders are shipped out in a Polybag, if you prefer your goods to be double boxed we will be more than happy to do so. Just leave a note on the order page stating so!
INTERNATIONAL
STANDARD SHIPPING COST (per order)
U.K. Next Day Standard - £9.99 Europe - £16.99 Rest of the World – £21.99
HOW WILL I KNOW YOU'VE RECEIVED MY ORDER?
We'll send you a confirmation via email