- UK Next Day if ordered before 3PM (Royal Mail)
- Europe 1-3 working days (Royal Mail)
- USA 1-3 working days (Royal Mail)
- Asia 2-4 working days (Royal Mail)
Please Note: We must be notified of non-arrival of your goods no later than 25 days from date of dispatch. Our standard shipping terms are below, however we do have the right to change them without prior notice.
Please note someone will need to be in to sign for the goods, if no one is home a ‘Sorry we missed you’ card will be left with instructions on how to pick up or have your goods redelivered.
Orders are shipped out in a Polybag, if you prefer your goods to be double boxed we will be more than happy to do so. Just select the option at checkout!
STANDARD SHIPPING COST (per order)
- U.K. Next Day Standard -£5.99-£9.99
- Europe - £12.99-£16.99
- Rest of the World - Free
To speed up your order, please enter the Land line telephone number for your billing address.
We are not responsible for delivery delays due to weather, insufficient address info, holidays, or carrier complications.
Whilst we aim to get your shoes to you as soon as possible and usually within a next day domestic window or 3-4 working days for international, please allow 48-72 hours for processing time during busy periods.
We will not be responsible for any customs fees that each individual country charges. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
All returns must be authorised by us before sending merchandise back. Simply email our customer support team here to request a return authorisation number and ship the shoes back within 7 days of the order's delivery date. Preorders and backorders are not eligible for returns.Shoes must be returned in their original condition i.e. unworn and including inserts, shoe box or other materials related to the shoes.
Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the returned shoes. We require up to 5 business days of receiving the shoes at the Crephut warehouse. Your bank may require additional days to process the refund before the funds are returned to the account.
The return authorisation number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorisation number or that do not comply with the above may be denied at the discretion of Crephut.
Please send returns to the address below: